Assessor Resource
PUAECO010
Maintain standards of emergency service delivery
Assessment tool
Version 1.0
Issue Date: May 2024
This unit of competency involves the skills and knowledge required to maintain standards of emergency service delivery. It includes ensuring service delivery coverage is maintained and ensuring service delivery standards are met.
The unit applies to senior operators, team leaders or shift supervisors in an emergency communications centre who are responsible for ensuring that service delivery standards are maintained to meet performance requirements or service level agreements.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
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